Refund Policy

Last Updated: July 17, 2026

1. Digital Products

Because Lotería Studio provides digital services (AI image processing, PDF generation), refunds are evaluated on a case-by-case basis.

2. Credit Purchases

Credits are a virtual currency used within Lotería Studio. Unused credits may be eligible for a refund within 14 days of purchase if no credits from the bundle have been used. Once any credits from a purchased bundle have been spent, the purchase is considered final and non-refundable.

3. Free Trial Credits

The complimentary credits provided to new accounts upon registration are non-refundable and have no cash value.

4. Eligibility for Service Failures

You may request a refund or credit restoration if the service failed to deliver the expected output (e.g., PDF generation errors, corrupted files, or failed AI processing) and the issue could not be resolved by our support team.

5. How to Request a Refund

To request a refund, please submit a support request through our Help & Support page with details about the issue, including any relevant screenshots and your order information.

6. Processing Time

Refund requests are reviewed within 5 business days. Approved refunds are processed to the original payment method within 7–10 business days.

7. Non-Refundable Items

Successfully generated and downloaded decks, spent credits, and free trial credits are non-refundable, as the digital service has been fully delivered.